Frequently Asked Questions

You can purchase tickets for all our tours and trips only online at bilet.izdeniz.com.tr.

Tickets are strictly not sold at ticket booths or via in-person payment.

To follow trip schedule changes and cancellation announcements, you can follow our @izdenizmir account on Instagram, Facebook and X, as well as our website www.izdeniz.com.tr.

You can also reach us by phone:

• Flamingo Route Boat Tour: 0531 932 09 93
• Other trips and tours: 0501 535 35 35

In case of last-minute cancellations, our valued passengers are informed in advance via SMS or phone. In such cases, the refund process is initiated or, upon your request, the trip can be postponed to a later date for the same tour.

In cases such as postponement, cancellation, or adverse weather originating from IZDENIZ, your refund is automatically processed to the card you used for payment within 10 business days at the latest.

For the following tours and trips, if you request a refund at least 48 hours before the trip or excursion, a full refund is issued:

• Flamingo Route Boat Tour
• Wild Duck Observation Tour
• Bergama Ferry
• City Tours
• Summer Trips

You can submit your refund request by sending an email to acente@izdeniz.com.tr. Your email must include the following information:

• Voucher / ticket number
• Full Name
• Phone number

Your full refund is processed to the card you used for payment within 10 business days at the latest.

For refund requests made at least 24 hours before the trip or excursion, a 25% deducted refund is applied. For this process, you must again submit your refund request to acente@izdeniz.com.tr together with your voucher / ticket number, full name, and phone number. The deducted refund process is completed after you approve the email sent to you.

We love our furry friends very much; however, due to passenger safety, hygiene conditions, and trip order, pets are not accepted on our tours and trips.

We thank you for your understanding and send our love to your little friends.

Pricing for each trip and tour may vary depending on the content and scope of the tour.

The price information for the tour or trip you wish to purchase is presented to you on posters and on the online ticket purchase screen before the payment process is completed.

Pursuant to Law No. 4207, smoking is not permitted on public transportation vehicles and in waiting areas such as docks, stations, and terminals associated with these vehicles.

For this reason, smoking is not allowed in the open or enclosed areas of our ships.

For lost items, you can contact the Lost Property Office located at the Karsiyaka Ferry Dock.

For homework, photo shoots, video shoots, and similar requests, you can send an email to iletisim@izdeniz.com.tr.

You can also contact the Corporate Communications and Marketing Directorate by phone at 0232 320 00 35 — 103.

Participation in our tours and trips with the 65+ Card is not available.

For inquiries regarding the Disabled Card and Veteran Card, you can send an email to iletisim@izdeniz.com.tr or contact the Corporate Communications and Marketing Directorate by phone at 0232 320 00 35 — 103.